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GSTN glitch leads to scramble among taxpayers to get data backup; vanished data being restored, says Network

GSTN glitch leads to scramble among taxpayers to get data backup; vanished data being restored, says Network

A technical glitch at the Goods and Services Tax Network (GSTN) portal led to a scramble among taxpayers and tax consultants to save data related to monthly returns on their own storage systems after the designated portal stopped showing tax return details for July 2017. The GST Network on Monday clarified that it was a technical glitch, which would be resolved in a day, and not a deliberate removal of data, as was being feared.

However, before the clarification was issued, taxpayers had construed the missing July 2017 data as a sign that GSTN would start deleting any details older than three years. On August 1, the July 2017 data came into this category.

A tax consultant said that while the law and rules do not allow GSTN to remove data older than 3 years, the impression that this was being done was created because a taxpayer viewing the electronic liability register on the portal could see the message ‘maximum period for viewing ledger is 3 years

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