FinMin flags 17 'areas of dissatisfaction' with Infosys-designed GSTN

FinMin flags 17 'areas of dissatisfaction' with Infosys-designed GSTN

The finance ministry has flagged 17 'areas of dissatisfaction' with Infosys-designed GST Network, including transition issues for taxpayers in Jammu and Kashmir, Aadhaar verification and lack of scalability of server. The other areas which the ministry has flagged as "unresolved or late resolved" with Infosys include delay in providing software for blocking of e-way bill generation in cases of non-filers of GSTR-3B.

Besides, new supply code for point of sale outside India, or deploying a feature that would allow assigning registration application to the same jurisdictional officer after past rejection (a decision on which had been taken in early 2019), were also flagged by the ministry.

Infosys, which in 2015 won the contract for managing backend for GST Network (GSTN), has drawn flak from the ministry over the tech glitches, some of them have been unresolved for almost two years.

The finance ministry has sought an urgent resolution plan from the Bengaluru-based software giant to address these tech glitches and the 17 areas have been highlighted by the government, sources said.